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DK Diagnostics

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Privacy Policy

At DK Diagnostics, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email, address, date of birth.
  • Medical Information: Health history, diagnostic test details, reports, prescriptions.
  • Payment Information: UPI, credit/debit card details, or other payment-related data (processed securely via third-party providers).
  • Technical Information: IP address, device details, browsing activity on our website/app.

2. How We Use Your Information

  • To process bookings and provide diagnostic services.
  • To schedule and manage home sample collections.
  • To generate and deliver diagnostic test reports.
  • To send confirmations, reminders, or updates via SMS/email.
  • To improve our services and customer experience.
  • To comply with legal and regulatory requirements.

3. Data Security

  • All personal and medical data is stored securely using encryption and access controls.
  • Only authorized staff can access sensitive data.
  • While we take all reasonable precautions, no system is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may only be shared with:

  • Certified laboratories and healthcare professionals (for diagnostic purposes).
  • Payment gateways (for secure transactions).
  • Law enforcement or regulators (only if legally required).

5. Reports & Confidentiality

  • Your test results are strictly confidential and will only be shared with you (or your authorized healthcare provider).
  • Access to reports via our website/app is password-protected.

6. Cookies & Tracking

  • Our website/app may use cookies for better user experience.
  • Cookies help us remember preferences and analyze website traffic.
  • You can disable cookies in your browser settings if preferred.

7. Your Rights

You have the right to:

  • Access your personal and medical records.
  • Request corrections to inaccurate information.
  • Request deletion of your data (subject to legal requirements).
  • Withdraw consent for marketing communications.

8. Third-Party Services

Our website/app may contain links to third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.

9. Updates to Privacy Policy

We may update this policy from time to time. The revised version will be posted on our website with the updated date.

10. Contact Us

For any privacy-related concerns, contact us at:

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